At Pensacola Energy, the safety and security of our customers are our top priorities. Unfortunately, scam attempts targeting utility customers are on the rise. These scams often aim to steal personal information or coerce individuals into making fraudulent payments.
We want to help you stay informed and protect yourself from falling victim to these schemes.
Recognizing Common Scams
Scammers may pose as representatives of Pensacola Energy and use high-pressure tactics to convince you to share personal information or make immediate payments. Here are some warning signs to watch for:
- Threats of Immediate Disconnection: A caller or email claims your service will be disconnected unless payment is made right away.
- Requests for Personal Information: Scammers may ask for sensitive details like your Social Security number, bank account, or credit card information.
- Unusual Payment Methods: They might demand payment via prepaid cards, wire transfers, or digital payment apps.
- Fake Caller IDs or Email Addresses: Scammers often spoof local numbers or email addresses to make their messages appear legitimate.
What You Need to Know
At Pensacola Energy, we follow strict procedures to ensure your security:
- Local Calls Only: If we need to contact you, you’ll receive a call from a local representative using an 850 area code.
- No Personal Information Requests: We will never ask for your Social Security number or other sensitive personal information over the phone or via email.
- Verification Options: If you are ever unsure about a call, you can verify its authenticity by contacting our Customer Service team directly at 850-435-1800.
How to Respond to a Scam Attempt
If you receive a suspicious phone call, text, or email claiming to be from Pensacola Energy, follow these steps:
- Do Not Engage: Hang up immediately or delete the email without clicking any links.
- Avoid Sharing Information: Do not provide any personal, financial, or account details.
- Contact Pensacola Energy: Call us directly at 850-435-1800 to report the scam and confirm the status of your account.
- Report the Incident: Notify local law enforcement or file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
Stay Safe and Informed
Your vigilance is key to preventing scams. By knowing what to look for and how to respond, you can protect yourself and your loved ones from fraud. Remember: Pensacola Energy will never pressure you to make immediate payments or ask for sensitive information over the phone or via email.
If you have any questions or concerns about your account, please contact us at 850-435-1800.