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850-435-1800

info@PensacolaEnergy.com

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308 S. Reus Street

Pensacola, FL 32502

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Monday - Friday 8:00am - 5:00pm

Closed on Weekends

 

Pay My Bill

Pay My Bill

Introducing our New Online System Powered by MyMeter and InvoiceCloud

What is new and when will it be available?

Pensacola Energy & Sanitation Services is introducing a new and improved account management and payment system on May 4, 2026, at https://myaccount.pensacolaenergy.gov. The new system will make managing your utility account easier, faster and more flexible than ever before. These enhancements are all about giving you more control and more ways to stay on top of your accounts.

Here’s what you can look forward to:

  • More payment options: In addition to our current methods, you’ll be able to choose from a wider range of payment types to fit your preferences..
  • 24/7 account access: Check your balance, review past bills, and monitor your usage anytime, from anywhere.
  • Simple, secure payments: Our updated system is designed to make transactions smoother while keeping your information safe.
  • Easy account management: Set up automatic payments, update your information, and manage everything in one place.

We believe these changes will make your experience with us more convenient and user-friendly. Our goal is to provide tools that fit seamlessly into your daily life while continuing to deliver the reliable service you depend on.

Customers will need to create a user account on our online system to log in once the system is launched. This quick and easy step will help ensure access to all the enhanced features and payment options available.

  1. Cost-Effective Initial Investment: Tank units generally have lower upfront costs than tankless models. If you’re on a budget, a natural gas tank water heater offers excellent value without compromising performance.
  2. Reliability – If the power goes out, tank model water heaters will continue to work.
  3. Energy Savings: The high-efficiency models you’ll find today have better insulation, heat traps and burners than older, less-efficient storage water heaters. Even more efficient models that use a secondary heat exchanger are also available, giving you even more options to have a steady supply of hot water without increasing your energy use.
  4. Fast Heating Recovery: Natural gas provides quick heat recovery times. Once hot water is depleted, tank water heaters powered by gas can heat the next batch of water faster than electric models.
  5. Installation Simplicity: Installing a gas tank water heater is often straightforward, especially when replacing an existing tank unit. Most homes with existing gas hookups are already equipped to accommodate these units, reducing the need for extensive retrofitting.

Pensacola Energy offers to $850 in rebates when you add a new natural gas tankless water heater to your home.

During the recent outage for system maintenance on our payment site (March 28 – 30, 2026), no late fees were assessed.

New Bill Payment System – Coming Soon

New Bill Payment System – Coming Soon

Pensacola Energy and Sanitation Services are excited to share some great news about improvements to our payment system, designed with your convenience in mind.

In the coming weeks, we’ll be introducing an upgraded payment platform that makes managing your utility account easier, faster, and more flexible than ever before. These enhancements are all about giving you more control and more ways to stay on top of your account.

Here’s what you can look forward to:

  • More payment options: In addition to our current methods, you’ll be able to choose from a wider range of payment types to fit your preferences.
  • 24/7 account access: Check your balance, review past bills, and monitor your usage anytime, from anywhere.
  • Simple, secure payments: Our updated system is designed to make transactions smoother while keeping your information safe.
  • Easy account management: Set up automatic payments, update your information, and manage everything in one place.

We believe these changes will make your experience with us more convenient and user-friendly. Our goal is to provide tools that fit seamlessly into your daily life while continuing to deliver the reliable service you depend on. Once the system is launched, you can create your account on our new payment system to access all the enhanced features and payment options available.

Introducing our New Online System Powered by MyMeter and InvoiceCloud

What is new and when will it be available?

Pensacola Energy & Sanitation Services is introducing a new and improved account management and payment system on May 4, 2026, at https://myaccount.pensacolaenergy.gov. The new system will make managing your utility account easier, faster and more flexible than ever before. These enhancements are all about giving you more control and more ways to stay on top of your accounts.

Here’s what you can look forward to:

  • More payment options: In addition to our current methods, you’ll be able to choose from a wider range of payment types to fit your preferences..
  • 24/7 account access: Check your balance, review past bills, and monitor your usage anytime, from anywhere.
  • Simple, secure payments: Our updated system is designed to make transactions smoother while keeping your information safe.
  • Easy account management: Set up automatic payments, update your information, and manage everything in one place.

We believe these changes will make your experience with us more convenient and user-friendly. Our goal is to provide tools that fit seamlessly into your daily life while continuing to deliver the reliable service you depend on.

Customers will need to create a user account on our online system to log in once the system is launched. This quick and easy step will help ensure access to all the enhanced features and payment options available.

Frequently Asked Questions

General

Will I need to register for an online account?

To enjoy the features and capabilities offered by our new system, you will need to create a new online user account at https://myaccount.pensacolaenergy.gov after the system launches. An online account will not be required to make one-time payments.

Will my old login work with the new online system?

No, to access the features of the new system, all users must create an account on or after May 4th, 2026, at https://myaccount.pensacolaenergy.gov.

I had Auto Pay (or other payment schedule) in the previous system, will it be in the new system?

No, previous bank draft plans managed by the City of Pensacola were stopped. You will need to create an account then log in to the new online system to set up your Auto Pay or other scheduled payments after May 4th, 2026.

My equalized payment plan (EPP) payments are on bank draft, will my payments continue?

All previous bank draft plans managed by the City of Pensacola were stopped. To set up automatic payment for your EPP plan, you will create an account then log in to your online account to set up recurring scheduled payments under the Schedule Payments menu after May 4th, 2026.

Will I still be enrolled in e-bill? If so, will I receive an email when my bill is ready?

Yes, if you were enrolled in e-billing, your bill delivery preference will carry over to the new system as Paperless. You will receive an email when your bill is ready, along with additional payment reminder emails.

Will I still be able to pay by calling the automated phone system?

Yes, but there will be a new phone number effective May 4th, 2026. Make payments or check account balances 24/7 using our new automated phone system by dialing (833) 714-3598 on or after May 4th (the previous phone number will be disconnected).

Is there an app for the online account management system?

Not at this time, but the MyMeter app for Pensacola Energy & Sanitation Services should be rolling out soon! Once available, information will be posted on our homepages and on social media sites. For now, you can access your online account through the browser on your mobile device.

Will I need to create a new online account to pay a bill?

No, registration will not be required to make one-time payments. However, by creating an account online after the system is launched, you’ll be able to view prior history, current usage, set up usage alerts and automatic payments, store payment information, submit service requests and elect to pay by text if desired.

Will I need to enter an email address to make a one-time payment?

Yes, an email address is required for one-time payments so that the payment confirmation can be delivered to your email inbox.

How far back will I be able to view my payment and usage history?

Initially, your online account will show about 15 months of history, but 24 months will be the standard retention period.

Will I be able to print a copy of my bill on the new system?

Yes, invoices will be presented in PDF format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can print the bill whenever needed.

Payments (processed by InvoiceCloud via MyMeter portal)

What forms of payment will be accepted in the new system?

Accepted forms of payment will be major credit and debit cards, electronic payment from your bank’s checking or savings account, PayPal, Venmo, Google Pay or Apple Pay (when paying from a compatible device).

Will there be a service or convenience fee for card or e-check payments?

A non-refundable fee will be added to an invoice to cover various administrative costs associated with billing and accepting your payment depending on the payment type. The service fee for credit/debit card and mobile wallet transactions is $2.75 per transaction. There is no service fee for electronic check (ACH/EFT) transactions.

Will I be able to submit same day payments?

You will decide when you want a single payment to be submitted. During the Pay Bill process, you will choose between Pay Today or Schedule a Payment for a future date.

How long will it take for online payments to process on the new system?

Credit card transactions will be authorized immediately and typically take 48 hours to settle. ACH transactions typically will take 48 – 72 hours.

Will I be able to use more than one payment method per transaction?

Partial payments will be accepted, but only one payment method can be used per transaction.

Advanced Features

What is Auto Pay and will it be offered on the new system?

Auto Pay is a convenient option in which bills will be paid automatically for each billing cycle on the due date using your default credit card or bank account. Avoid late fees and free yourself from having to remember when to pay by logging in to your account on or after May 4th, 2026 at https://myaccount.pensacolaenergy.gov and enrolling in Auto Pay. This is equivalent to what was previously known as our Bank Draft or PAP plan.

NOTE: Equalized payment plan (EPP) customers should NOT use Auto Pay, a Schedule Payments / Recurring Scheduled Payments plan must be established instead of Auto Pay so that the correct plan amount is drawn each month.

What are benefits of Auto Pay?

  1. Payments are made automatically on the due date using the default payment method in your wallet
  2. Eliminate worries about missing a payment due date, incurring late fees or risking service interruption
  3. Get email notifications about your upcoming Auto Pay payment to ensure sufficient funds are available in your account
  4. Pay your way – use credit card, e-check, PayPal, Venmo, Google Pay or Apple Pay (on compatible device)
  5. Save time – you no longer need to write checks, buy stamps or make trips to the mailbox
  6. A greener way to pay
  7. Automatic payments are posted to your account faster than mailing in a payment

What if I already have Auto Pay set up through my bank?

Auto Pay through your bank will continue to work. If you want to set up auto pay on our system using an online account created on or after May 4th, 2026, you will need to stop auto pay through your bank. Using auto pay through our online system will allow you to have more flexibility and control over your payment methods along with convenient access to your bill, usage information, account alerts and more.

What if I was previously enrolled in the City’s bank draft plan?

All previous bank draft plans managed by the City of Pensacola were stopped. To set up auto pay to automatically pay your bill in full each month, simply register or log in to your online account on or after May 4th, 2026, and enroll in Auto Pay.

Will my existing equalized payment plan (EPP) continue to be drafted from my bank each month?

All previous bank draft plans managed by the City of Pensacola were stopped. To set up automatic payment for your EPP plan, register or log in to your online account on or after May 4th, 2026, to set up Schedule Payments / Recurring Scheduled Payments under the Pay/Manage Accounts menu option…do not enroll in auto pay. Note: Previous users did not migrate from our old system and must register and enroll with our new system.

Will I be able to add more than one service address to my online account?

Yes. The new system offers account linking so that you can link multiple utility accounts to view and pay all your Pensacola Energy & Sanitation Services pending bills with a single transaction.

Email notifications for multiple accounts scheduled for the same day, including for different bill types, will be grouped into one email. Payment receipts will be sent individually. Editing account information such as changing an email or password will go across all linked accounts; however, changing settings such as Auto Pay or paperless will only affect the accessed account.

Will I be able add additional users to my online account?

Yes, you will be able to invite additional users to share your account; they will only have the permissions you grant them.

Security

Will my personal information be secure in the new system?

Our payment processor Invoice Cloud uses the highest standards in internet security. Account information displayed within the payment system is truncated to protect confidential data. Any information retained is not shared with third parties.

Will my credit card and banking account information be safe when I pay online?

Absolutely. Invoice Cloud will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information.

What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

Paying Your Natural Gas Bill

We have made it very convenient for you to pay your natural gas bill each month. You can make your payment in any of the following ways:

  • Online – using debit or credit card or echeck. Click here.
  • By mail – to the address shown on your bill.
    City Hall
    P O Box 12910
    Pensacola, FL 32521-0044
  • By phone (IVR): 833-336-0991
  • In person – City of Pensacola Customer Service Center, 308 S. Reus Street
  • A night drop payment repository is available outside of the Customer Service Center. Do not place cash payments in the night drop repository.

location map

Paying Your Natural Gas Bill

We have made it very convenient for you to pay your natural gas bill each month. You can make your payment in any of the following ways:

  • Online – using debit or credit card or echeck. Click here.
  • By mail – to the address shown on your bill.
    City Hall
    P O Box 12910
    Pensacola, FL 32521-0044
  • By phone (IVR): 833-336-0991
  • In person – City of Pensacola Customer Service Center, 308 S. Reus Street
  • A night drop payment repository is available outside of the Customer Service Center. Do not place cash payments in the night drop repository.

location map

Payment Plans

For Our Residential Customers Only

Payment plans are temporarily unavailable at this time. New options will be coming soon.

Payment Plans

For Our Residential Customers Only

Equalized Payment Plan
  • The EPP doesn’t reduce your annual gas costs, but it does provide you with more uniform monthly payments year-round.
  • Your monthly, equalized amount is based on your gas bills for the past 12 months. The EPP year begins at enrollment with a true up in the 12th month for the next period.

To begin, your account must be up-to-date and have 12 months of history.

What are the benefits of the plan?

  • It helps you budget for your natural gas payments.
  • It helps you defer or transfer some natural gas costs from higher usage months to lower usage months.
  • Depending on the option you choose:
    • We will bill you an equal amount each month and you can remit your payment, or
    • With the Bank Draft Plan (see below), your monthly natural gas bill will be paid automatically by your bank or financial institution on or after the due date shown on your monthly Pensacola Energy natural gas bill. There is no charge to join the plan.

What are the terms of the plan?

  • Applications are accepted throughout the year.
  • In the 12th month of billing, you’ll receive a settle-up statement of your annual natural gas costs. This statement will include the amount of your equalized payment amount for the next year:
    • If your actual usage was less than your equalized payments, you’ll see a credit on your settle-up statement.
    • If your actual usage was greater than your equalized payments, there will be an amount owing on your settle-up statement.
  • To ensure the credit or amount owing in the 12th month is minimal, your monthly payment amounts may be revised during the year to more closely reflect your actual usage. Pensacola Energy will review your account if the deferred balance exceeds + or – $400. Pensacola Energy may revise your monthly Equalized Payment Plan (EPP) amount. You will be provided a 30-day notice of the EPP revised amount.

Download Here

Click the button below to download the Equalized Payment Plan application form.

Download Form
Bank Draft Plan (optional)

With the Bank Draft Plan, your monthly gas bill will be paid automatically by your bank or financial institution on the due date shown on your monthly Pensacola Energy gas bill.

  • The Bank Draft Plan will be in effect on the next bill you receive. It will tell you the amount of your charges and the due date of the bill.
  • There is no charge to participate in the plan.

To join, download and complete the To join, download and complete the Equalized Payment Plan and register for the optional Bank Draft Plan and enjoy the convenience!

Register Here

Click the button below to download the optional Bank Draft Plan and enjoy the convenience!

Download Form
Preferred Due Date

We realize that some customers receive income that may not coincide with invoice due dates. That’s why we offer a program designed to assist those customers in paying their bills on time. Contact Customer Service to inquire about eligibility requirements for Pensacola Energy’s Preferred Due Date Plan. We may be in a position to customize your due date and draw your payment automatically on or shortly after the date you prefer.