What to Do if You Can’t Pay Your Natural Gas Bill
If, for any reason, you can’t pay your natural gas bill, contact a collections service representative immediately at 850-435-1810. Don’t wait until your bill becomes delinquent. We may be in a position to help you, but only if you let us know you need help.
We can often arrange payment schedules for customers who need time to pay the entire bill. When possible, we will refer customers who need help paying their bills to agencies with fuel assistance programs.
Pensacola Energy disconnects customers for failure to pay their bills as a last resort. If we don’t hear from you by the delinquent date indicated on your bill, your account will be scheduled for disconnection. Please note that City employees are not in a position to accept a payment at your residence to avoid a disconnect.
If your gas service is discontinued, service can be reconnected after your account is returned to good standing. Please refer to Having Your Natural Gas Reconnected.
We try to be flexible, and treat special case scenarios on an individual basis. We always take into consideration factors such as cold weather, a death or illness in your family, age, disability or handicap. We want to continue your natural gas service as much as you do. Please contact us and let us work with you prior to disconnect.
Escambia Utility Assistance Program
Project EUAP is designed to provide emergency assistance to the elderly, the disabled, and families who are experiencing financial difficulty and are unable to pay the cost of utility service. Assistance is based on income eligibility and availability of funds.
You can help!
Pensacola Energy and City of Pensacola Sanitation customers can contribute to EUAP by having a set dollar amount per month added to their utility bill (for example $1 or greater). Or, contributions can be made each month via participating in the “round up” program. The “round up” program will determine your variable monthly contribution by rounding your monthly charges up to the next dollar. These programs are voluntary, and donations are tax deductible to the extent allowed by law. Your monthly utility bill will serve as your tax receipt.
To participate in Project EUAP or to get more information, call 850-435-1800.