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850-435-1800

info@PensacolaEnergy.com

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308 S. Reus Street

Pensacola, FL 32502

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Monday - Friday 8:00am - 5:00pm

Closed on Weekends

 

Pay My Bill TEST

Pay My Bill

New Bill Payment System – Coming Soon

Pensacola Energy and Sanitation Services are excited to share some great news about improvements to our payment system, designed with your convenience in mind.

In the coming weeks, we’ll be introducing an upgraded payment platform that makes managing your utility account easier, faster, and more flexible than ever before. These enhancements are all about giving you more control and more ways to stay on top of your account.

Here’s what you can look forward to:

  • More payment options: In addition to our current methods, you’ll be able to choose from a wider range of payment types to fit your preferences.
  • 24/7 account access: Check your balance, review past bills, and monitor your usage anytime, from anywhere.
  • Simple, secure payments: Our updated system is designed to make transactions smoother while keeping your information safe.
  • Easy account management: Set up automatic payments, update your information, and manage everything in one place.

We believe these changes will make your experience with us more convenient and user-friendly. Our goal is to provide tools that fit seamlessly into your daily life while continuing to deliver the reliable service you depend on. Once the system is launched, you can create your account on our new payment system to access all the enhanced features and payment options available.

During the recent outage for system maintenance on our payment site (March 28 – 30, 2026), no late fees were assessed.

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Paying Your Natural Gas Bill

We have made it very convenient for you to pay your natural gas bill each month. You can make your payment in any of the following ways:

  • Online – using debit or credit card or echeck. Click here.
  • By mail – to the address shown on your bill.
    City Hall
    P O Box 12910
    Pensacola, FL 32521-0044
  • By phone (IVR): 833-336-0991
  • In person – City of Pensacola Customer Service Center, 308 S. Reus Street
  • A night drop payment repository is available outside of the Customer Service Center. Do not place cash payments in the night drop repository.

location map

Paying Your Natural Gas Bill

We have made it very convenient for you to pay your natural gas bill each month. You can make your payment in any of the following ways:

  • Online – using debit or credit card or echeck. Click here.
  • By mail – to the address shown on your bill.
    City Hall
    P O Box 12910
    Pensacola, FL 32521-0044
  • By phone (IVR): 833-336-0991
  • In person – City of Pensacola Customer Service Center, 308 S. Reus Street
  • A night drop payment repository is available outside of the Customer Service Center. Do not place cash payments in the night drop repository.

location map

zzz

Paying Your Natural Gas Bill

We have made it very convenient for you to pay your natural gas bill each month. You can make your payment in any of the following ways:

  • Online – using debit or credit card or echeck. Click here.
  • By mail – to the address shown on your bill.
    City Hall
    P O Box 12910
    Pensacola, FL 32521-0044
  • By phone (IVR): 833-336-0991
  • In person – City of Pensacola Customer Service Center, 308 S. Reus Street
  • A night drop payment repository is available outside of the Customer Service Center. Do not place cash payments in the night drop repository.

location map

During the recent outage for system maintenance on our payment site (March 28 – 30, 2026), no late fees were assessed.

Payment Plans

For Our Residential Customers Only

Equalized Payment Plan
  • The EPP doesn’t reduce your annual gas costs, but it does provide you with more uniform monthly payments year-round.
  • Your monthly, equalized amount is based on your gas bills for the past 12 months. The EPP year begins at enrollment with a true up in the 12th month for the next period.

To begin, your account must be up-to-date and have 12 months of history.

What are the benefits of the plan?

  • It helps you budget for your natural gas payments.
  • It helps you defer or transfer some natural gas costs from higher usage months to lower usage months.
  • Depending on the option you choose:
    • We will bill you an equal amount each month and you can remit your payment, or
    • With the Bank Draft Plan (see below), your monthly natural gas bill will be paid automatically by your bank or financial institution on or after the due date shown on your monthly Pensacola Energy natural gas bill. There is no charge to join the plan.

What are the terms of the plan?

  • Applications are accepted throughout the year.
  • In the 12th month of billing, you’ll receive a settle-up statement of your annual natural gas costs. This statement will include the amount of your equalized payment amount for the next year:
    • If your actual usage was less than your equalized payments, you’ll see a credit on your settle-up statement.
    • If your actual usage was greater than your equalized payments, there will be an amount owing on your settle-up statement.
  • To ensure the credit or amount owing in the 12th month is minimal, your monthly payment amounts may be revised during the year to more closely reflect your actual usage. Pensacola Energy will review your account if the deferred balance exceeds + or – $400. Pensacola Energy may revise your monthly Equalized Payment Plan (EPP) amount. You will be provided a 30-day notice of the EPP revised amount.

Download Here

Click the button below to download the Equalized Payment Plan application form.

Download Form
Bank Draft Plan (optional)

With the Bank Draft Plan, your monthly gas bill will be paid automatically by your bank or financial institution on the due date shown on your monthly Pensacola Energy gas bill.

  • The Bank Draft Plan will be in effect on the next bill you receive. It will tell you the amount of your charges and the due date of the bill.
  • There is no charge to participate in the plan.

To join, download and complete the To join, download and complete the Equalized Payment Plan and register for the optional Bank Draft Plan and enjoy the convenience!

Register Here

Click the button below to download the optional Bank Draft Plan and enjoy the convenience!

Download Form
Preferred Due Date

We realize that some customers receive income that may not coincide with invoice due dates. That’s why we offer a program designed to assist those customers in paying their bills on time. Contact Customer Service to inquire about eligibility requirements for Pensacola Energy’s Preferred Due Date Plan. We may be in a position to customize your due date and draw your payment automatically on or shortly after the date you prefer.