Your Account

Customer Information

24 hour Gas Leak/Emergency: (850) 474-5300

Customer Service
Located at Reus and Government streets adjacent to City Hall

Mon-Fri, 8 a.m - 5 p.m.
Phone: (850) 435-1800
Fax: (850) 435-1827
Contact Us

Owned and operated by the City of Pensacola.

Opening Your Pensacola Energy Account

Pensacola Energy wants to serve you, and we want to make it as convenient as possible to start your natural gas service. It's easy to open your Pensacola Energy account. Just visit our Customer Service Center at City Hall, 222 West Main Street - parking and entrance are accessible from Reus Street. When you open an account, you will need the following:

  • An acceptable form of identification.
  • A $40 fee for establishing service, plus tax and franchise fees.

Our customer representative will be happy to assist you in making arrangements. Take note of the account number we will give you.

To avoid delays, have your account number handy when you call with any questions, requests or issues concerning your natural gas service.


November 29, 2014